Warranty

MHS LIMITED WARRANTY STATEMENT

This MHS limited warranty shall apply to Myhyperstore (MHS) products. For MHS products defects under normal use circumstances and at the discretion of the company, Myhyperstore shall provide free of charge repair and/or replacement services within the warranty period.

MHS Products Limited Warranty

 

Warranty Period

Scope of Warranty

Warranty service

Camera , Lenses and Flash product

1 year

Labor and parts

Carry in

MHS original battery, charger and other accessories packaged with the product

7 days

Used Camera , Lenses and Flash product

30 days

Labor and parts

Carry in

·       The Limited Warranty starts from the day the customer receives the product.

·      During the warranty period, any defects listed in < MHS Products Limited Warranty  > shall be repaired free of charge by MHS.

MHS Accessory Products Limited Warranty

 

This Accessory Products Limited Warranty only covers accessories sold on www.myhyperstore.com

Warranty Period

Scope of Warranty

Warranty service

Warranty Support Document

Video Eqp

6 months

Labor and parts

Carry in

Receipt Purchase No.

Oem Charger

6 months

Labor and parts

Carry in

Receipt Purchase No.

Powerbank

6 months

Labor and parts

Carry in

Receipt Purchase No.

Oem Battery

6 months

Labor and parts

Carry in

Receipt Purchase No.

Bag

12 months

Labor and parts

Carry in

Receipt Purchase No.

Memorycard

·      Lifetime

·      Labor and parts

·      Carry in

·      Receipt Purchase No.

Reader

·      12 months

·      Labor and parts

·      Carry in

·       Receipt Purchase No.

 

·       The MHS Products Limited Warranty starts from the day the customer receives the product.

·       During the warranty period, if any accessory defect is inspected and confirmed by a MHS Authorized Retail Outlets, a free service shall be provided.

·      MHS Products that has <Lifetime Warranty>, MHS only covers for the first 12months. The following months, the shipping will be borned by buyer. Minimum Charges RM30.

 

·       As for Camera, Lenses and Flash that has <more than 12months warranty>, MHS only covers for the first 12 months. The following months, the shipping fees will be borned by buyer. Minimum charges RM50++ subject to weight and insurance coverage of the item.

·       Any decline on repair fees, RM50 will be charged as Service Charge.

·       For repaired <Over-Warranty MHS Products>, 30 Days of In-House warranty will be given on the same defect.

·       1. This limited warranty is only valid in Malaysia, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by MHS or MHS authorized Retail Outlets.

·       2. MHS may conduct diagnostic tests on customers‘ products to identify the causes of failures / defects. Before returning any unit for service, customer should back up data and remove any confidentialand/or personal information from the product. MHS is not responsible for damage or loss of any program, data, or removable storage media.

·       3. Prior to contacting a MHS Authorized Retail Outlets, please prepare to provide the following information is at hand:

·       Model, serial number, IMEI/Warrantycard number if available.

·       Customer’s full address and contact information.

·       Purchase Order number, a copy of the customer’s original invoice/receipt.

·       4. This warranty does not cover the following cases:

·       The Product serial number, IMEI/Warrantycard number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered or Lost. If any accessory or external part of the product is missing.

·       Any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera lenses, buttons and other attachments.

·       General maintenance, password reset assistance, cleaning, application update/installation , product demonstration, or any other service other than repair/replacement;

·       Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains;

·       Any other circumstances that are contradictory or are not in compliance with business ethics.

 

·       5. MHS will determine whether a product is “Out of Warranty” at the company’s discretion according to the below listed standards. Repair of Out of Warranty products shall be separately quoted by the MHS Authorized Retail Outlets and respective service shall be provided upon service fee payment.

·       Violation of the warranty terms, invalidate warranty, expired warranty, or other reason.

·      During the warranty period, in the event of a violation which is defined as customer induced damage, such as self-repairs, exposure to water, damage caused by misuse, alternation, failure to comply with product manual, etc.

Handsets/Camera/Lenses/Flash Defects List

Item

Performance Defects

Mobile Phone

Screen failure including no display / abnormal display
Phone does not start, unable to log or make calls
Phone does not vibrate or ring
Abnormal shutdown
Poor contact with SIM cards
Button failure
No sound or abnormal sound volume
Shell crack damage due to structural or material factors

Camera

Manufacturing Defects Only

Lenses

Manufacturing Defects Only

Flash

Manufacturing Defects Only

 

For more detail, please call MHS Authorized Retail Outlet: 04-2625523

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About Myhyperstore

FOTO EASYCAM (M) SDN BHD (FESB) started out as retail Photo Imaging Product Company since June 1993 and now expands into cinematic equipment and mobile phone wholesaler in Malaysia..

Myhyperstore registered under FESB as our icon and online store for all our merchandise

Contact Us

sample+604 2625523
Fax: +604 2621662

sampleadmin@myhyperstore.com
sales@myhyperstore.com

Foto Easycam ( M ) Sdn Bhd
A1-08, Ground Floor, Komtar
Penang Malaysia

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