Shipping and Delivery

 Shipping Policy

 

Lost / Damaged Parcel

 

MyHyperStore.com Guarantee that all products shipped from MyHyperStore.com will reach OUR CUSTOMERS  in its Original Condition! MyHyperStore.com Insured all the shipped parcel at our own cost (customers do not have to pay for the insurance). In case of a lost or damaged parcel, MyHyperStore.com will take Full Responsibility and compensate you with a New Shipment or Full Refund!

 

Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. within 7 days after the shipment notice (we always email our customers on the shipment tracking number) if you did you receive your shipment or if your received product is damaged or faulty.

 

Shipping Rate & Duration

 

Local / Malaysia Shipping

 

MyHyperStore offers Free PosLaju Shipping for order above RM50 within Malaysia! For large parcel, we use Poslaju for shipping (Peninsular Malaysia). Some large volume / heavy weight product will have additional shipping charge to Sabah / Sarawak (shown at product page).

 

For in stock item, we ship out on the same day if order and payment are received before 3.00pm Malaysia time. Courier company (PosLaju) normally take 1-2 days to make delivery to the address. MyHyperStore will inform customer with courier tracking number once a product is shipped. Please contact MyHyperStore if you did not receive your parcel within 5 days after shipped. MyHyperStore is not responsible for parcel unclaimed after a month from shipped date.

 

For special order item, please allow 1-2 weeks for delivery. In most cases, products will be obtained and ship out within a week.

 

International Shipping

 

International shipping is via POSLAJU / EMS (Express Mail Services). Estimated shipping travel time is 3~5 business days. Shipping cost can be checked by adding the product to your shopping cart at MyHyperStore.com.

 

Tracking

 

MyHyperStore will inform customer shipment tracking number via email once an order is shipped.

 

PosLaju / EMS shipment can be traced online at:

  • http://www.poslaju.com.my/track-trace/

 

Shipping FAQ

Q: Which area in Malaysia do you ship to?

A: Package will be delivered to an address indicated in Malaysia, excluding those areas with the following postcodes:

 

NO SERVICE

Post Code From

Post Code To

State

Area

94760

94760

Sarawak

TEBEDO,SERIAN

 

 

 

 

 

Q: What are your delivery hours?

A: Package will be delivered between 09:00- 18:00 on business days. There may be no deliveries available on weekend or public holidays.

 

Q: How long before I receive myhyperstore order?

A: Myhyperstore makes every effort to deliver your order within 6-8 working days (excludes weekend and public holiday) once the package is shipped from our outlet. Myhyperstore is not liable for any unforeseen circumstances beyond our control that delay delivery, such as: flight delays, adverse weather conditions, or high shipping volume. In these situations we will try our best to notify you of the delay and inform you the estimated delivery date.

 

 QIs it necessary for me to provide Identification details when I receive the package?

ANo, it isn’t. The authorized / intended recipient will sign the delivery document upon the delivery of the package. A signature is required at the time of delivery for your package.

 

QWhat should I do when I receive the package?

AAll Myhyperstore packages are in perfect condition and are sealed at our outlet before they are shipped to you. Please check the external condition of the package/box to see if there are any signs of damage, or if the package has been opened during transit. If you are concerned about the condition of the package, please do not sign to accept the delivery. Simply hand it back to the courier and we will replace the items for you. Please note that it will take a few days for us to arrange a redelivery. If the product in the box is damaged or missing when you open the package, please contact Myhyperstore Customer Service at 04-2625523 to get further assistance.

 

QDo you deliver to PO Boxes?

ANo, we can only deliver to an address that is not a PO Box. Someone must sign for acceptance of the package at the delivery address.

 

QWhat happens if I have given the wrong delivery address?

AOnce the order has been shipped, we don’t allow to change the delivery address and you may contact our delivery partners for package self-collection. In the case an order has been delivered to an incorrect address, or cannot be delivered, we will inform you by email. Our delivery agents will hold the package for 5 days, and you may contact Myhyperstore or the delivery agents to arrange for a redelivery. If you do not contact us within 5 days, the package will be returned to Myhyperstore Outlet and we will refund your money and we will charge a penalty charge of RM50.

 

Q: What do I do if the package was received by the wrong person?

APlease contact our delivery agents or Myhyperstore Email to get further assistance.

 

Q: Who is your delivery partner?

A: Poslaju is our local delivery partner in Malaysia.

 

QHow can I track my order?

APlease track your order through http://www.myhyperstore.com or directly through our delivery agent on their website with your tracking number. Your tracking number will be emailed to you after your package has shipped.

POSLAJU: http://www.poslaju.com.my/track.aspx

 

Q: How do I contact the courier if I have a complaint or enquiries?

A: Please contact our delivery agents directly for service inquiries.
POSLAJU: 1-300-300-300

 

Q: How do I contact Myhyperstore if I have any questions?

A: There are several ways to reach Myhyperstore Customer Support. Kindly refer to the information below:

Online

http://www.myhyperstore.com/mhs/index.php/contact-us

Email

This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone

+604-2625523

 

 

Myhyperstore Outlet:

State

City

Address

Contact Number

Working Hours

Working Days

Penang

Georgetown

A1-08, Grd Floor,
Komtar, 10000 Penang Road, Penang, Malaysia

604-2625523

09:00-19:30

Monday to Saturday

 

 

OUR PARTNERS AND BRANDS

SEE WHO PROVIDES A HIGH QUALITY PRODUCTS TO OUR STORE

About Myhyperstore

FOTO EASYCAM (M) SDN BHD (FESB) started out as retail Photo Imaging Product Company since June 1993 and now expands into cinematic equipment and mobile phone wholesaler in Malaysia..

Myhyperstore registered under FESB as our icon and online store for all our merchandise

Contact Us

sample+604 2625523
Fax: +604 2621662

sampleadmin@myhyperstore.com
sales@myhyperstore.com

Foto Easycam ( M ) Sdn Bhd
A1-08, Ground Floor, Komtar
Penang Malaysia

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